Cancellation Policy

At Pexigo, we strive to ensure a seamless shopping experience for our customers. We understand that sometimes plans change, and you may need to cancel your order. Please review our cancellation policy below to learn about your options.

Order Cancellation

You can cancel your order at any time before it is processed and shipped. Once your order has been dispatched or is in the shipping process, we are unable to cancel it. If this happens, you will need to follow our Returns Policy if you no longer wish to keep the item.

To request a cancellation, please contact us as soon as possible using one of the following methods:

Email: support@zentpod.com
Phone: +1 5059168762

Our team will confirm the cancellation once processed.

How to Cancel Your Order

Via Email: Send an email to support@zentpod.com with the subject line “Cancel Order”. Include your order number and the reason for cancellation.
Via Phone: Call us at +1 5059168762. Have your order details ready for quicker processing.
Cancellation Confirmation: We will confirm your cancellation request via email or phone.

Late Cancellations

If your order has already been processed or shipped, we will not be able to cancel it. However, you can follow our Returns & Exchanges process once the item is delivered.

Refunds

Before Shipment: If your order is cancelled before shipment, we will issue a full refund to the original payment method.
After Shipment: If cancellation occurs after dispatch, the refund will be processed once the item is returned. Any applicable return shipping fees will be deducted from the refund.

Refunds typically take 5-7 business days to process, depending on your payment method and provider.

Exemptions

Certain items may be exempt from our cancellation policy, including:

Customized or personalized products
Perishable items or opened goods

International Orders

For international orders, please contact us immediately if you wish to cancel. As shipping and customs duties vary by country, cancellation may not always be possible once the order has been processed. Additionally, any shipping or customs fees are non-refundable.

Policy Changes

Eneato reserves the right to modify or update this cancellation policy at any time. Any changes will be posted on this page, and it is your responsibility to check for updates.

If you have any questions or need assistance with cancellations, please feel free to reach out to our customer service team. We’re here to help ensure your satisfaction.